Shipping
Shipping Information
At Skyway Terrace, we understand that shipping fully assembled patio furniture can be expensive. We work with trusted less-than-truckload freight carriers to secure competitive shipping rates based on the order’s size, weight and delivery distance.
Depending on the quantity ordered, furniture may arrive boxed, secured to pallets or carefully stacked inside the freight trailer. We will provide shipping and delivery information before your order arrives.
Packaging materials, pallets, cartons and standard handling charges are included in the shipping amount shown on your quote.
Contact our sales team to request a shipping quote for commercial outdoor furniture, resort furniture or custom patio furniture.
Subheading
Receiving Your Shipment
Freight deliveries are made curbside. The customer is responsible for unloading the furniture and moving it from the delivery point to its final location.
For larger orders, please arrange for enough people or equipment to assist with unloading.
Before the driver leaves:
- Open the cartons and inspect the furniture.
- Check all items for visible damage.
- Note any damage on the delivery receipt or freight bill.
- Take clear photographs of the damaged items and packaging.
- Ask the driver to sign or acknowledge the damage notation.
Failure to inspect and document damage at delivery may prevent the freight carrier from accepting a damage claim.
If Damage Is Found
Please complete the following steps:
- Contact Skyway Terrace within 24 hours of delivery.
- Send us photographs of the damage and packaging.
- Email a copy of the signed freight bill showing the damage.
- Include your order or invoice number.
Do not refuse individual items unless instructed by Skyway Terrace. Refused freight may result in additional carrier charges.
Our team will help you submit the necessary documentation and work toward resolving the issue as quickly as possible.
General Shipping Information
Once your order ships, Skyway Terrace will email your tracking and freight carrier information.
The carrier should contact you before delivery to arrange a suitable date and time. Standard freight delivery includes curbside unloading only.
Please tell us before ordering when you require:
- Inside delivery
- Liftgate service
- Limited-access delivery
- Delivery to a gated community
- Special unloading assistance
Additional carrier fees may apply for these services.
For gated properties, provide the carrier with an access code or notify security personnel before delivery. When a full-size freight truck cannot access the property, you may need to arrange an alternative meeting or unloading location.
Need Help With Shipping?
Contact Skyway Terrace for help with shipping estimates, delivery requirements, commercial orders or freight questions.
Call: 941 962 1488
Skyway Terrace
Commercial Outdoor Furniture and Patio Accessories
4805 Buckeye Road Palmetto, FL 34221
